1. Dispatch & Delivery Policy for online purchase
This dispatch and delivery policy applies, in addition to the Terms and Conditions, to all Products purchased via the Cart Mart Australia Online Store at www.cartmart.com.au. This policy does not apply to Services, the times for providing the Services to You are as set out in the relevant Order. The definitions in the Conditions (to the extent used in this policy) apply throughout this policy, unless the contrary intention appears.
2. Order acknowledgement & updates
Once an Order is placed via the Cart Mart Australia Online Store, You will receive email updates at each step of the dispatch and delivery process to keep You up to date with the progress of Your Order.
3. Non-Stocked Products
Due to the nature of some products being very specific in purpose or application, not all Products are stocked by us. These Non-Stocked Products may be made to order or in short supply, and may be products that are not stocked by a manufacturer or by us and have been purchased in by us specifically for Your Order. These Non-Stocked Products usually have an extended dispatch date and lead time for delivery from the supplier and us.
4. Stock on Hand
We will use reasonable endeavours to show the correct available stock levels, however out of stocks will occur from time to time and for several reasons. We will use reasonable endeavours to source out-of-stock Product from within our network of suppliers as soon as reasonably practical.
5. Dispatch Fees
The price of Your Products ordered does not include shipping or handling charges. A standard shipping rate is added at the checkout, or in some cases where a particular Product requires specialised transportation, or is outside our standard shipping rate, a quote for dispatch will be arranged and You will be advised of these additional fees. Shipping and handling costs, minimum invoice values and any other additional charges (if applicable) will be advised to You and You will be asked to confirm the Order, including all additional charges prior to shipping.
6. Estimated dispatch timeframe
We will use reasonable endeavours to dispatch all Orders within 1-2 business days where Products ordered are stocked in the Cart Mart Australia warehouse. For Products that are Non–Stocked Products, we will use our reasonable endeavours to dispatch Products within 1 business day of the Products arriving into our Cart Mart Australia warehouse, or arrange dispatch direct from the supplier.
7. Transit time
Whilst We will use reasonable endeavours to dispatch orders within the above timeframes, transit times will vary depending on the address location. Due to geographical circumstances, some locations may take longer to receive deliveries.
We use several carriers for deliveries depending on Your location. Some carriers use a signed consignment note system and will not leave parcels unsigned for at a delivery address. Deliveries left unattended at Your address at Your request are Your responsibility. You accept that We will not be liable to replace the Product in these circumstances. You may receive Your Order in one complete delivery or in multiple deliveries.
9. Dispatch delays
In some circumstances, dispatch of Your Order may be delayed. The following sets out some of the common reasons for dispatch delays:
- if items are on backorder from a supplier especially items that are Non-Stocked Products or in transit from overseas;
- if a supplier is unable to receive an order for whatever reason;
- during public holidays or periods of industry wide shut-downs, such as Christmas and Easter;
- if a customer’s account is on credit hold;
- if any of the customer, order, dispatch, or delivery details are incorrect;
- if a transport company experiences issues during delivery.