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Refunds and Exchanges

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Refunds and Exchanges

1.1 Refunds and returns – goods

We are not required by Australian Consumer Law to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.

Please keep your proof of purchase – e.g. your receipt.

For more information visit www.accc.gov.au

1.2 Refunds and remedies – services

We are not required by Australian Consumer Law to provide a refund or replacement if you change your mind about the services, you asked for.

But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

  • has a problem that would have stopped someone from purchasing the service if they had known about it
  • is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
  • does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
  • creates an unsafe situation.

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep your proof of purchase – e.g. your receipt.

For more information visit www.accc.gov.au

1.3 Damages and shortages claims

Shortages and damaged products must be reported to CART MART within 3 business days of receipt.

Please inspect all products upon receipt to ensure good condition. All in-transit damaged products must be claimed with CART MART.

For damage caused by truck freight, either refuse shipments with obvious exterior damage or write damaged on the Bill of Lading or Delivery Docket that you sign and contact CART MART within 3 business days. Please note that freight companies have strict rules regarding claims; all claims must be filed within the 3-day window.

1.4 Returned Goods Authorisation

You must receive a Returned Goods Authorisation number (RGA) from CART MART prior to returning any products. RGA numbers are valid for 30 days from the date of issue. An RGA number does not guarantee a refund or credit. To request an RGA number, please contact us direct. A return shipping address will be provided to you.

Please be sure to double check your returns before shipping them out. We are not responsible for misaddressed packages or the return of any incorrect or non CART MART products.

1.5 Terms and Conditions of returned items

  1. Customers are responsible for return freight and must include the authorised RGA number on the packaging. If available, please include a copy of the invoice or picking list for the original shipment.
  1. Items returned without an RGA number are subject to refusal or a 25% restocking fee.
  1. Please submit your return within 30 days commencing from the date that you received your order.
  1. Non-warranty or non-CART MART error returns that are returned over 30 days from purchase date, are subject to a 25% restocking fee.
  1. Returned items must be complete and in an unused condition with the original packaging where possible. We do not accept returned items that have been used, damaged or modified in any way.
  1. All returned parts are subject to inspection. Any misuse not recommended by a manufacturer or due to improper installation are subject to voided warranty. If the product is tested and deemed to not be defective, the part may be returned to you with no refund or credit provided.
  2. The original freight and insurance are generally non-refundable. Freight on warranty items will be credited upon return of the part(s) unless a replacement part was sent freight free.
  1. COD or Freight Collect returns will be refused.

1.6 Repair, Replace or Refund

CART MART will repair, replace, refund or issue a full credit on products or services that prove to be defective in workmanship or material within 30 days of authorisation.

Once a returned product is received, your money will be refunded back to you, or a credit will be issued, or replacement item(s) shipped based on your request.

Refunds will be issued back to you in the original form of payment used to purchase the goods or service. Once your refund is issued, you will receive a confirmation email.

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Refunds and Exchanges

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